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FiberTower is entirely focused on deploying
and operating facilities-based backhaul networks to deliver
scalable, flexible and cost-effective transport services to
wireless carriers. Customers can expect new service standards
in backhaul, exceeding anything delivered through copper T1s.
Those new standards include:
- Superior network availability, reducing outages by more
than 60%
- Dedicated, local teams to deliver operational support
- Currently supporting both TDM and Carrier Ethernet technologies
- Significantly lower mean-time-to-repair (MTTR), reducing
repair times by more than 70%
- On demand provisioning
- 24x7 network monitoring and visibility
Our networks are designed using our nationwide footprint
of licensed spectrum and an optimal mix of wireless and fiber
technologies. FiberTower treats backhaul as a mission critical
component of its customers’ wireless networks and every
element of FiberTower’s local field operation is focused
on supporting that goal. Field operations teams understand
the wireless business, and they are equipped to work with
their customers on a friendly, collaborative basis. Business
processes for contracting, facilities ordering and billing
are structured to match the specific needs of each customer.
FiberTower provides its customers with complete, around-the-clock
network visibility, although problems in the network are almost
always detected by FiberTower’s Network Operations Center
(NOC) before being reported by the impacted customer.
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How We Do It
