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FiberTower is entirely focused on designing,
deploying and operating facilities-based backhaul networks
to deliver superior network quality for major wireless carriers.
Customers can expect new service standards in backhaul, exceeding
anything delivered through copper T1s or the ILEC. Those new
standards include:
- Superior network availability, reducing outages by more
than 60%
- Significantly lower mean-time-to-repair (MTTR), reducing
repair times by more than 70%
- On demand provisioning
- 24x7 network monitoring and visibility
- Dedicated, local teams to deliver operational support
Our networks are designed using our nationwide footprint
of licensed spectrum and an optimal mix of wireless and fiber
technologies. FiberTower treats backhaul as a mission critical
component of its customers’ wireless networks and every
element of FiberTower’s local field operation is focused
on supporting that goal. Field operations teams understand
the wireless business, and they are equipped to work with
their customers on a friendly, collaborative basis. Business
processes for contracting, facilities ordering and billing
are structured to match the specific needs of each customer.
FiberTower provides its customers with complete, around-the-clock
network visibility, although problems in the network are almost
always detected by FiberTower’s Network Operations Center
(NOC) before being reported by the impacted customer.
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How We Do It
